Borderlines Book Festival Privacy Policy

In line with the Data Protection Act 1998 and General Data Protection Regulations 2018, Borderlines Book Festival is committed to protecting your personal information. We want to maintain the trust and confidence of every one of our audience members and supporters, as well as each visitor who uses the Borderlines website.

This privacy policy sets out how Borderlines uses and protects any information that you give us. Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure.


What do we use your information for?

If you have given us permission to email you by subscribing to our newsletters, either through the website, in person or through event feedback forms, we use this information to send you newsletters, through Tyg direct to your email inbox. The information you share with us allows us to provide a more personalised and rewarding experience e.g. information about events, key dates and special offers etc.  We make sure details are up to date and accurate.  If you ever wish to unsubscribe from our newsletters, our mailings have an unsubscribe link included.

Registering with Borderlines has many benefits, not least the opportunity to manage your personal information and receive information about our events and exhibitions. 

Borderlines is a not for profit festival and is the data controller of your personal information.

Contact details for Borderlines:

c/o Tullie House Museum
Castle Street, Carlisle, Cumbria, CA3 8TP

By phone +44 (0) 1228 618723 or you can message us via borderlinescarlisle@gmail.com


How We Collect Your Personal Information

We collect your information when you interact with us in the following ways:

1. Purchasing an event ticket online from Tyg.

2. Contacting us by phone to book tickets.

3. Booking tickets in person at Bookends Carlisle.

4. Filling in a feedback form following a Festival Event.

5. Visiting our website: we use cookies to help make the experience of using our website better and to personalise the service you receive from us. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


The Types of Information We Collect

We only collect the information that is necessary to carry out our business, provide the service you’ve requested and keep you informed on what is happening at Borderlines Book Festival. There are occasions when you can choose not to give us certain information, but this may limit the level of personalisation we offer e.g. you may not get to hear about an event you would have loved to have attended, or you may not hear if an event has had to be cancelled.

The type of information we collect depends on where and when it is gathered.

Information we obtain directly from you:

When you purchase a ticket to an event or festival pass:

  • Prefix and name
  • Email address
  • Contact phone number
  • Payment card details. Please note, we will not hold payment information for any longer than it takes to process your transaction.
  • Postcode
  • House name or number

When subscribing to our newsletter through our website we collect the following information:

  • Name
  • Email address
  • Contact telephone number (optional)

Why We Collect Your Personal Information and How We Use It

The information we hold on you will be used in the following ways:

  • To inform you of events or updates that you’ve asked for.
  • To contact you should there be a change to an event that you have booked.
  • To process payments. Please note that Borderlines does not store any credit card or other payment information once the transaction has been completed. 
  • To provide the best possible customer service and help us with internal administration.
  • To contact you with important information relating to your booking or purchase, such as confirming your order, reminding you of an upcoming event you have booked or letting you know about any changes to an event that may affect your visit.

Where we have your consent we will:

  • Send you updates via email about festival events, offers and news about supporting us.

How We Handle Your Information and Other Organisations

We will not pass on or sell your information to a third party for marketing purposes.  Any information we disclose about you, other than for purposes as mentioned within this policy, will be when required to do so by law.

In the course of our work we use third party websites (Tyg).  We are not responsible for the privacy policies or practices of third party websites.


How We Protect Your Data

Borderlines Book Festival is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use.

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example if purchasing a ticket, we will typically keep your data for up to three years from the date of your last transaction. For further information about how long we will keep your information, please email borderlinescarlisle@gmail.com.

If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests.


Your Choices

You should find it easy to access and amend the personal information that we hold on you, or request that we stop contacting you. It’s your data and we want to make sure you feel in control of it.

Or, if you prefer, you can contact us by phoning, emailing, or writing using our contact details below.

Every email we send to you will include details on how to change your communications preferences or unsubscribe from future communications.

At any time, you have the right to ask Borderlines Book Festival to amend or stop how it uses your personal information including for marketing purposes.

You can do this by contacting us by telephone, email or in writing using our contact details below.

You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know using the below contact details.

If you would like us to remove the personal information we hold about you, please contact us using the below contact details.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk

By email: borderlinescarlisle@gmail.com
By phone: +44 (0)1228 618723
By post: Tullie House Museum and Art Gallery Trust, Castle Street, Carlisle CA3 8TP


Updates or Changes to the Privacy Policy and Further Information

This notice was updated on 21st May 2018. It may be updated to take into account changes at Borderlines Book Festival or for example to reflect changes to regulation or legislation.

 

Borderlines Book Festival is a not-for-profit organisation that has been developed through partnership working between public and private enterprise.
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